Frequently asked questions.

Add the items you want to your basket and go through checkout. You can create an account or check out as a guest — either way you’ll get an order confirmation email straight away.

Card payments (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Klarna, iDEAL, Bancontact, EPS, Multibanco and Przelewy24 (P24). The options shown at checkout depend on the country your order is being delivered to.

Yes — where Klarna is available at checkout you can choose to pay later or split the payment into instalments. Klarna’s own terms apply to those plans.

Our prices are set in euros, and you can switch the display currency to GBP, SEK, DKK, NOK or PLN using the currency selector. You are always charged the amount shown at checkout, in the currency you selected.

Yes, prices on the website include VAT. Where the EU cross-border VAT rules apply, the VAT rate of the destination country is used for customers who do not provide a valid VAT number.

Yes — we send out coupon codes by email from time to time. Enter your code in the basket or at checkout to apply it; each offer has its own terms and expiry date.

Contact us as soon as you can with your order number. If the order hasn’t been packed or dispatched yet we’ll do our best to change or cancel it — once it’s on its way, our returns process applies.

Yes. Your final invoice is sent with your delivery, and your order confirmation email lists exactly what you ordered.

All orders are placed through our website, so your items, payment and delivery address are captured accurately. If you would like help while you order, contact us and we will gladly guide you through it.

We hold stock across three warehouses in Europe — Slovakia, Spain and the UK — and we ship from the warehouse closest to you wherever possible. Orders for the UK, Norway and Switzerland are dispatched from our UK warehouse.

We deliver across Europe: the United Kingdom (mainland, Northern Ireland, Scottish Highlands & Islands, Channel Islands and Isle of Man), Sweden, Denmark, Norway, Switzerland, Germany, France, Italy, Spain, Portugal, Belgium, the Netherlands, Luxembourg, Austria, Czechia, Poland, Hungary, Slovakia, Bulgaria and Romania. If your country isn’t offered at checkout, contact us and we’ll check what we can do.

Shipping is calculated at checkout from your delivery country and the total weight of your parcel. UK mainland is £4.49 up to 2 kg and £7.49 for 2–30 kg; remote UK areas, the Channel Islands and the Isle of Man are £4.99 and £15.99. Norway and Switzerland start at £10.53, and EU delivery starts at €3.95. The full country-by-country table is on our Shipping & Delivery page.

Yes — free shipping is applied automatically once your order reaches the threshold for your country. UK orders qualify from £69, Spain and Portugal from €59, Slovakia and Central EU from €69, and Germany, Benelux, Denmark and Bulgaria from €89. France, Italy and Romania qualify from €99. Sweden, Norway and Switzerland don’t currently have a free-shipping tier.

UK mainland orders are normally delivered in 2–4 working days, and EU destinations are usually 2–4 working days too. Remote UK areas, the Channel Islands, the Isle of Man, Norway and Switzerland normally take 3–5 working days. Delivery times run from dispatch, not from when the order is placed.

Your order confirmation and dispatch emails are the main updates on your order. If you’d like a status check on a parcel that’s already on its way, send us your order number and we’ll look into it for you.

Orders for the UK are dispatched from our UK warehouse, and EU orders are shipped from within the EU, so there are no customs charges or import delays on those deliveries. For Norway and Switzerland, VAT or import charges may be collected by the carrier on delivery, and those costs are the buyer’s responsibility.

Couriers will normally leave a card or take the parcel to a nearby pickup point for you to collect. If a parcel comes back to us as undelivered, we’ll contact you to arrange getting it out again.

No — we’re an online-only business with no customer collection point. Every order is delivered to the address you enter at checkout.

Each order goes to a single address. If you need items delivered to different places, please place a separate order for each address.

Our range covers aromatherapy and home fragrance, essential oils and scent blends, incense and incense holders, candles and candle holders, bath, body and shower oils, gemstones and minerals, jewellery and accessories, esoteric gifts, teas, atomisers and diffusers, gift packaging, and home & garden pieces.

Many of our ranges are plant-based, natural or handmade, and every product is selected for quality before it goes live. Because we stock thousands of lines from different makers, ingredients vary from product to product — check the individual product page or the packaging for the exact detail.

Yes. Our products are cruelty-free and never tested on animals, and the collection is vegan-friendly. If you need to check a specific item, its ingredients are listed on the product page.

Our cosmetic products are made and tested in line with the legal requirements that apply to them. Always read the label and do a patch test before first use, and again periodically, because reactions can develop with repeated use of any cosmetic product. If you’re pregnant, breastfeeding or have a medical condition, check with a healthcare professional first.

Our essential oils and fragrance products are supplied for cosmetic, aromatic and home-fragrance use. Please always follow the directions on the product label.

Ingredient information for our cosmetic products is shown on the product page and available on request. If you need the full ingredient or allergen list for a specific item before ordering, contact us with the product code.

We work with a large supplier network across Europe, so it’s always worth asking. Send us the product name, brand and quantity you’re after and we’ll come back to you on availability.

We don’t operate a sale-or-return or exchange policy. If something arrives damaged, faulty or missing, tell us within 7 calendar days of receiving your order and we’ll put it right under our Return Policy. If you’ve changed your mind, you can return unused goods — let us know within 7 calendar days and return them within 14.

Contact us by email, phone or chat within 7 calendar days of delivery, quoting your invoice number and the item code. We’ll normally ask for a photograph showing the item code and invoice number. In most cases you won’t need to send the item back — we’ll credit your account for the value of the damaged goods.

Check your invoice first: if the item isn’t marked as out of stock, report it to us within 7 calendar days of delivery with your invoice number and item code. We’ll credit your account for the value of the missing item.

For damaged, faulty or missing items we issue a credit for the value of the affected goods rather than a refund or replacement. Where we’ve sent you something you didn’t order and you were charged for it, we’ll refund it.

Yes. Tell us within 7 calendar days of delivery with your invoice number, item code and quantity, and we’ll send you a Returns Form to include with the parcel. Goods must be unused and in their original packaging. Return postage is at your cost and isn’t credited, and the original delivery charge is deducted from the credit. For larger returns in the UK mainland we can book a collection for £7.50 + VAT.

For health and safety reasons we can’t accept earrings unless they’re unopened, in their original packaging and have never been used. We also can’t accept opened cosmetic or personal-care products.

You can return part or all of your order. Tell us in writing within 7 calendar days of receiving it, then return the goods within 14 calendar days. Please wait for our authorisation and Returns Form before sending anything back, and return the goods unused and in their original packaging.

Couriers do not offer cover for glass and ceramic items damaged in transit. If something arrives broken, report it to us with photographs as soon as possible and we will review it case by case and issue a credit or refund for the damaged item where we can.

No — you can check out as a guest. Creating an account lets you save addresses, see your order history and check out faster next time.

Log in and open My Account then Orders. Once an order has been processed it appears there with its status. If an order isn’t showing, send us the confirmation number from your email and we’ll trace it.

We use your details to process and deliver your order, support you afterwards, and — only with your consent — send you marketing. We never sell your data, and we share it only with the couriers and payment providers who help us fulfil your order. Full detail is in our Privacy Policy.

Use the unsubscribe link in any marketing email, or update your choices on our Communication Preferences page. Order and dispatch emails are part of the service and will still be sent.

Yes — essential cookies keep your basket and login working, while analytics and marketing cookies are only used with your consent. Our Cookies page explains each type, and you can change your choice at any time.

Yes — you can recommend our products and earn commission through our affiliate programme. Applications are open on our Become an Affiliate page.

Our team is happy to help. Email info@aromasentia.com, call +44 1444 717 441, or use the chat on the website — Monday to Friday, 09:00–20:00. If you’re writing about an order, quote your order number so we can help you faster.